Refund policy

Last updated: October 27, 2026

Returns

We don't accept shipments back for returns, If something is wrong with your order, please contact us and we will make it right. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

 

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

 

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at serendipfragrance@gmail.com or use the contact details in our contact information policy.